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FINANCIAL SERVICES COVID-19 CUSTOMER UPDATE.

In line with the latest government advice, BMW Group retailers in England are reopening their doors from 1 June 2020. Over recent weeks Financial Services teams have been supporting retailers with their preparations for reopening and adjusting our business processes to accommodate social distancing measures. We look forward to helping our retailers in Wales, Scotland and Northern Ireland with their preparations when the time is right.

For Financial Services customers awaiting delivery of a new vehicle, their BMW Group retailer will be in contact in due course to confirm the current status and next steps.

Following the easing of restrictions on movement, we are now able to begin collecting vehicles from customers who wish to return their vehicle at the end of their contract.

Payment Deferral for Customers impacted by Coronavirus.

If Financial Services customers are experiencing temporary financial difficulties as a result of COVID-19, we can offer support known as a Payment Deferral via an online process.

For more information on Payment Deferral and to apply, please click here.

Our ongoing commitment to Customers.

If you have questions about your finance agreement or insurance, the fastest and easiest way to find answers to frequently asked questions is via the BMW Online Genius. This is being regularly updated with the latest information.

For matters that can’t be answered via the Online Genius, our Customer Support teams are working from home and are available to provide the support and service customers expect from BMW Group on 0370 50 50 150 (8am–7pm Monday to Friday and 9am–5pm Saturday) or email customer.services@bmwfs.co.uk.

Please stay safe and stay well.

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